01
Verify the route
Open transaction controls only from a session and source you have verified. If the next step opens a browser, record and check the complete destination domain.
- Confirm the account shown on screen.
- Read current method instructions.
- Stop if unrelated credentials are requested.
02
Review details before confirming
Methods, limits and fees can change. Use only the information displayed in the current account, and compare the destination and amount character by character before an action.
- Do not rely on an undated screenshot.
- Check copied account details carefully.
- Keep a note of the route used.
03
Save privacy-conscious evidence
Keep the transaction reference, date, method, amount and status shown by the app. Mask account numbers and never place a password, PIN or one-time code in the evidence package.
- Retain app and external references separately.
- Hide unrelated balances and history.
- Keep any support case identifier.