01
When no reference appears
Do not repeat the action immediately. First check app history and the external provider for a pending or duplicate record, and capture the exact error message.
- Confirm the account session.
- Review both histories.
- Record any destination-domain change.
02
When a status stays unchanged
Match the app reference with the external record and review current method instructions. Do not apply a completion-time estimate from another user or an old guide.
- Use the latest observed status.
- Include the date of the check.
- Ask support to review the event record.
03
When an extra payment is requested
Treat an unsolicited request for a release fee, password, PIN or code as a warning. Verify any fee only through current in-app terms and an independently reached support route.
- Do not follow a replacement address from a message.
- Preserve the request as evidence.
- Keep secrets out of every support reply.